Privacy Policy

HeScales ("we", "us") sets up AI phone receptionists for service businesses ("clients"). This policy explains what information we handle, why, and what choices you have. Questions: hello@hescales.com.

1. Information we handle

• Callers to our clients. When someone calls a client's line and the AI receptionist answers, we process the caller's phone number, the call recording and transcript, and the details they give (such as name, service address, description of the problem and preferred visit day).
• Clients and prospects. Business name, contact name, email address, phone number and the messages we exchange.
• Website visitors. Our hosting provider may keep standard server logs (IP address, browser, pages visited). We do not use advertising cookies.

2. How we use it

• To answer calls on behalf of our clients and deliver each call summary to that client (for example, as a row in the client's Google Sheet and an email notification).
• To provide support, improve call quality and fix problems.
• To communicate with clients and prospects about our service.

We do not sell personal information, and we do not use caller information for our own marketing.

3. Google user data

With a client's permission, our system connects to that client's Google account to add call summaries to a Google Sheet the client chooses and to send notification emails through Gmail. We only access the data needed for those two tasks. We do not read the client's other emails or files.

HeScales' use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Google user data is not used for advertising, is not sold, is not transferred to third parties except as needed to provide the service or as required by law, and is not read by humans except with the client's consent, for security reasons or as required by law.

4. Service providers

We use trusted providers to run the service, who process data on our behalf: voice AI and telephony providers (such as Vapi and Twilio), Google Workspace and Google Cloud, and our hosting provider (Hostinger). They may only use the data to provide their services to us.

5. Retention

Call recordings and transcripts are kept for up to 90 days unless the client asks for a different period. Call summaries stay in the client's own Google Sheet, which the client controls. When a client cancels, we delete their call data within 30 days.

6. Security

We use encrypted connections, access controls and limited-access accounts to protect information. No system is perfectly secure, but we work to keep your data safe.

7. Your choices

You can ask us to access, correct or delete your information by writing to hello@hescales.com. If you called one of our clients, you can also contact that business directly. Clients can revoke our access to their Google account at any time from their Google Account permissions page. If you receive an email from us and don't want more, reply "no" and we will stop.

8. Children

Our service is meant for businesses and is not directed to children under 13.

9. Changes

If we change this policy, we will update the date at the top of this page.