Terms of Service

These terms apply when a business ("you") uses the HeScales AI receptionist service. By using the service you agree to them. Questions: hello@hescales.com.

1. The service

We set up and run an AI assistant that answers phone calls your team does not pick up, takes a message (such as the caller's name, problem, address and preferred day) and delivers a summary to you. The assistant does not book appointments, quote prices or give technical advice.

2. Free trial

New clients may get a free trial period. After the trial, the service continues only if you agree to a paid plan. You can stop at any time during the trial at no cost.

3. Your responsibilities

• Give us accurate information about your business, hours and service area.
• Follow the laws that apply to recording calls and contacting customers, including telling callers when required.
• Call your customers back. The AI takes messages; your team is responsible for the service visit.

4. Emergencies

The AI receptionist is not an emergency service. It is instructed to tell callers reporting gas, smoke, fire or carbon monoxide to leave the property and call 911.

5. Accuracy

AI and speech recognition can make mistakes, for example in names or addresses. Each summary includes the caller's phone number and the recording so you can check the details.

6. Payment and cancellation

Paid plans are billed monthly as agreed in writing. You can cancel at any time; the service stops at the end of the current billing period.

7. Privacy

Our Privacy Policy explains how we handle caller and client information.

8. Limitation of liability

The service is provided "as is". To the extent allowed by law, HeScales is not liable for lost profits, lost jobs or indirect damages, and our total liability is limited to the amount you paid us in the three months before the claim.

9. Changes

We may update these terms. If we make important changes, we will tell active clients by email.